Delivery Information


TURNAROUND

All orders are packaged and dispatched within three working days of your order being placed, Monday - Friday 8am - 5pm.



DELIVERY RATES

The rate charged for the delivery of your order is based on the weight of your products, and your location.  Before the final checkout page you will be shown what the cost of delivery will be, and you will have a chance to not place your order if you decide not to.



ORDER TRACKING

Please note that orders placed currently using ROYAL MAIL UK STANDARD 1st CLASS / ROYAL MAIL INTERNATIONAL STANDARD MAIL will not have tracking numbers.



RETURNS AND REFUNDS POLICY

Thank you for shopping at thearthole.co.uk.


If you are not entirely satisfied with your purchase, we're here to help.


Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.


To be eligible for a return, please make sure that:


• The product was purchased in the last 15 days

• The product is in its original packaging    

• The product isn't used or damaged

• You have the receipt or proof of purchase

• You obtained a Return Merchandise Number (RMN) from us


Products that do not meet these criteria will not be considered for return.


To obtain a Return Merchandise Number (RMN), contact us:


By phone: +44770 761 3465

Or email: shop@thearthole.co.uk


Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:


17 The Village

Kerry

Powys

SY16 4NR

Wales

United Kingdom



SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are refundable.



DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.



SALE ITEMS

Sale items can be refunded.



CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:


By phone: +44770 761 3465

Or email: shop@thearthole.co.uk